EMPA Australia 2020 Awards For Excellence in Emergency Communication – Research HIGHLY COMMENDED
This study, from the Bushfire and Natural Hazards CRC (see team names to right), covers research that is providing insights and data nationally to help develop new recruitment and retention strategies for State Emergency Services (SES) volunteers.
Findings show that volunteers deeply value their connection to their unit, derive meaning from both positive and negative emotional experiences, and sometimes have vague expectations about emergency services volunteering. Managing the expectations of volunteers is not a simple task; some volunteers have too few expectations, and others too many. Both of these scenarios can lead to volunteers having a negative experience and influence their turnover intentions.