Recordings and presentation slides will be made available to registered delegates following each webinar and then uploaded here for general access in a few months time. Click on the webinar title below to read more information about the sessions and presenters.

Understanding fake news in emergencies | Motivators, experiences & emotions

In the lead-up to the EMPA 2020 Conference successful virtual event, EMPA took this opportunity to provide delegates with further digital access to expert presentations starting with the below presentation on 14 May 2020.


Social media bots and trolls have taken over from rumours as the next big challenge for emergency response communicators – but do we know enough to counter their destructive messaging? 

Queensland University of Technology social media researcher, Tim Graham, is part of a research team that investigated the role of bots and trolls in the rise of #ArsonEmergency during the bushfires, and is now examining similar false narratives in COVID-19. Join the first EMPA webinar to discover how to detect the influence of bots and trolls on emergency dialogue, and the motivations of these types of Twitterati that will help you counter these false narratives.

DATE:  Thursday 14 May 2020


Dr Tim Graham

Dr Graham is Senior Lecturer in Digital Media at the Queensland University of Technology (QUT). His research combines computational methods with social theory to study online networks and platforms, with a particular interest in online bots and trolls, disinformation, and online ratings and rankings devices.

He is a Chief Investigator of an ARC Discovery Project that utilises large-scale hyperlink network analysis and web experiments to comparatively assess the web presence of 10 countries. He develops open source software tools for big data analysis, and has published in journals such as Information, Communication & Society, Information Polity, Big Data & Society, and Critical Social Policy.


Recording available

Motivators, experiences & emotions: being an SES volunteer

EMPA Australia  2020 Awards For Excellence in Emergency Communication – Research HIGHLY COMMENDED

This study, from the Bushfire and Natural Hazards CRC (see team names to right), covers research that is providing insights and data nationally to help develop new recruitment and retention strategies for State Emergency Services (SES) volunteers. 

Findings show that volunteers deeply value their connection to their unit, derive meaning from both positive and negative emotional experiences, and sometimes have vague expectations about emergency services volunteering. Managing the expectations of volunteers is not a simple task; some volunteers have too few expectations, and others too many. Both of these scenarios can lead to volunteers having a negative experience and influence their turnover intentions.

PRESENTER: A/Prof Patrick Dunlop, Curtin University
DATE: Tuesday 4 August 2020

Study team

A/Prof Patrick Dunlop
Dr Djurre Holtrop
Prof Marylène Gagné
(Curtin University)

Dr Darja Kragt
Dr Aleksandra Luksyte
Hawa  Muhammad Farid
(University of Western Australia)


Patrick completed his Master of Industrial and Organisational Psychology and PhD at the University of Western Australia in 2012 and he now is an Associate Professor at the Future of Work Institute at Curtin University. 

His research is focused on personnel recruitment, assessment, and selection and how these processes occur in the digital age. Patrick also has three years’ of professional experience working in the recruitment sector as a psychological assessment consultant.  His research with the emergency services volunteer sector, funded by the Bushfire and Natural Hazards CRC and the Department of Fire and Emergency Services in Western Australia, focuses on understanding how to apply the principles learned from organisational psychology to the attraction and retention of emergency services volunteers across Australia

Recording available soon